Homebase "Make a house a mess"

A lady came into our studio today and wanted a price for an integrated fridge she said" I don't want a kitchen just the fridge because Homebase are doing my kitchen. At first the reaction would be to politely tell her to go to Homebase to buy the fridge but when she started to explain why she was having a Homebase kitchen then you will be as gobsmacked as we were it even pales my last blog about incorrectly measured Magnet kitchen into significance.

The lady began to explain that she purchased a fitted bathroom from Homebase recently and in all spent around £7k, she had concerns whilst it was being installed and mentioned her concerns during the installation to the 'Trustmark' Homebase registered installers who assured her that it was being installed correctly.

Shortly after the bathroom was completed she heard a dripping noise during the night and in the morning went downstairs to the kitchen to find the kitchen ceiling on the floor, wall / base units and worktops, everywhere else was wet even the walls.

After complaining to Homebase they agreed to replace the kitchen units and worktops but she had to buy her own appliances. She was wondering whether to ask if she could be given the money instead so she could choose her own kitchen company to buy it from.

We felt really sorry for this lady and hope that she gets sorted to her satisfaction.

The lesson to be learnt here is; even if the company seems to be reputable they may not be. If you are a member of the public and read this blog may I suggest before you make a major purchase such as a kitchen, bathroom etc.. then please look up that particular company on the internet first to see what experiences other people have had, just type into the search bar "Problems with.....such and such a company, only then you will be armed with the information required for you to spend your hard earned money.

Russell