Again the
industry is throwing around the “should I shouldn’t I be a member of KBSA” who
are now recommending that customers only buy from their members as they are the
only ones offering “vital
protection in volatile market.”
As the finance
director of an independent kitchen studio here is my view
I have always
thought that for the KBSA to work it would have to have the same public
recognition as ATOL and ABTA. But we all know why we choose to purchase from
ATOL/ABTA members it is because we half expect problems with late or cancelled
flights overbooked hotels or lost luggage so we protect ourselves.
I have had
customers ask me “how do I know you will be here in 6 months” and to this I
have replied with honesty that as I do the finances I can guarantee that we
will be here and If I thought the company wasn’t financially
viable then I wouldn’t take the order.
Also by keeping a good set of accounts I am aware of the state of my
suppliers which allows me to be vigilant regarding their stability.
I would not want a
customer to choose my company over another because I had certain letters of
insurance. I do not want to advertise myself as the company who might stuff it
up but its ok I’m covered.
So in conclusion
to my first albeit short blog the answer is quite simple customers do not need
extra financial insurance from a well managed business with well managed
accounts.
Diane
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