A lesson in excellent customer service

Here is something you don't find as often as you should; Excellent customer service.

Yesterday I was due a delivery of a kitchen from Omega plc, quite a large kitchen so I was getting all the other daily things out of they way before it arrived. At 9.30am the back door bell rang it was a UK mail courier driver with a parcel, nothing unusual about that except I was not expecting a parcel, I opened the delivery note and it was from Omega plc. The note read 3x 450 drawer fronts Gloss Stone Shaker for customer Mrs x. I was a little perplexed as to why I had received these drawer fronts as I had not requested any because I had not yet received the main delivery.
Later that day Omega's delivery van arrived with the expected kitchen, I took the notes off the driver and read at the bottom to follow 3x 450 drawer fronts.

I have never in over 25 years in this job received a to follow remedial before even receiving the original order.
Later on that I evening I received a call from Omega customer service to explain about the unusual delivery sequence, the customer advisor informed me that the three drawer fronts had not arrived to them before the kitchen was loaded so they sent them via courier the moment they came in, subsequently the courier arrived before the Omega delivery van.

If all my suppliers took this stance then their businesses would be flourishing. Well done to the Omega plc Customer service team.

Thanks
Russell