Here's a funny story that just goes to show how some customers do not know which shop they are in when buying things.
I worked at B&Q Wallasey in the early nineties, I was sitting at my desk planning a kitchen when I noticed a very angry looking man and woman with a bundle of paperwork in his hands walking across the store heading towards me. He arrived with a bang and slammed down the paperwork on my desk and then he started a tirade of verbal abuse of how he would never buy anything from us again and he is going to tell everybody how rubbish we are, and demanding our head offices phone number. After he had stopped shouting at me I picked up his paperwork and opened the invoice and took a look at it, I then asked him if he knew where he was, he started shouting at me again then I stopped him in his tracks by totally agreeing with him that the service he received was abysmal and if I was him I would not buy anything from the company again and I would definitely be on to head office, he looked stunned as I continued that he should also go over to MFI across the road where he bought the kitchen from and shout the abuse at them that he had just shouted at me.
Thanks
Russell.
Another funny one.
I had just opened our studio in Bromborough in May 2007, spent a fortune looks stunning and it was quite obvious what we are about, on the third day of being open a little old lady came in and sat on one of our stools at a breakfast bar, I approached her and asked if she was ok, She then asked me for a coffee and two slices of toast.
Thanks
Russell
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