A lesson in customer service

The thing I hate above all thing's (apart from the criminal justice system) is poor customer service and reliability.

There is a certain bakery company in the north that begins with the letter S they sell sandwiches, cakes, bread and in the mornings breakfast items I.E toast, bacon barms etc... I used spend approx £6 pounds per day on lunches & the odd brekkie, we work six days a week which equates to approx £1800 pounds PA taking the odd bank holiday out of the equation. I no longer buy from this company even though the food is nice and the prices are fair. Here lies the lesson in customer service.

One Saturday I was rushed off my feet in work, around 1.30pm I got five mins to have a coffee I quite liked the sound of a nice piece of thick hot buttered toast to go with it as I had not eaten yet today, so I take myself off to this shop and asked the assistant for a couple of slices of toast, before she could reply, the Manageress piped up in a very snotty tone of voice, "Its 1.30 we don't serve breakfast after 11" I replied to the assistant who was dumbstruck "I know that but the bread and butter is still out so I thought on the off chance you could", the Manageress then replied "it's company policy not to serve breakfast items after 11" and she disappeared into the back.

If when I first asked she had said something like I'm not supposed to but I will on this occasion or said I really can't in case the area manger finds out then I would have accepted this and bought a ham baguette, so it wasn't that she would not sell me toast it was the way she said it. I have not gone back since (9 months ago)
and I wont be going back, I bought a toaster and put it in the staff kitchen.

The lesson is speak to customers like you would like to be spoken too.